Summary: We collect information you give us when booking, completing health intake forms, or contacting us. We use it to deliver and improve your sessions. We do not sell your data. We do not share your health information with third parties for marketing purposes. You can request to see, correct, or delete your data at any time.
Who We Are
Longevity Gyms is a precision wellness facility located at 7030 Hi Tech Dr, Suite 102, Hanover, MD 21076. We are operated by IFHO and offer a range of science-backed therapeutic modalities including Hyperbaric Oxygen Therapy, PEMF, IV Therapy, Vasper, EWOT, Flowpresso, and others.
For the purposes of this Privacy Policy, "Longevity Gyms," "we," "us," and "our" refer to the facility and its operators. "You" refers to any individual who visits our website, books a service, completes an intake form, or interacts with us in any way.
This Privacy Policy applies to information collected through our website at longevitygyms.us, our booking system, our client management platform (Go High Level / GHL), and any direct communications with our team.
What We Collect
We collect information in three ways: information you provide directly, information collected automatically when you use our website, and information from third-party tools we use to operate our business.
- Contact information — name, email address, phone number, and mailing address when you book a session, sign up for membership, or contact us
- Health intake information — medical history, current medications, contraindications, and wellness goals collected before your first session through our intake forms
- Payment information — billing name, address, and card details processed securely through our payment processor (we do not store full card numbers)
- Membership account information — session history, membership tier, progress notes, and communication preferences
- Communications — messages you send us via email, phone, SMS, or contact forms
- Appointment preferences — modality preferences, scheduling history, and session feedback
- Usage data — pages visited, time spent, referring URLs, and navigation patterns on our website
- Device information — browser type, operating system, device type, and screen resolution
- IP address — used to determine approximate geographic location and for security purposes
- Cookies and tracking pixels — see Section 06 for full details
- Booking platforms — if you book through a third-party booking link or referral partner
- Social media — if you interact with our pages on Facebook, Instagram, or other platforms
How We Use Your Information
We use the information we collect for specific, legitimate purposes related to operating our wellness facility and serving you effectively.
| Purpose | Information Used |
|---|---|
| Booking and session management | Contact info, appointment preferences, session history |
| Safety screening before sessions | Health intake forms, contraindication disclosures |
| Membership administration | Contact info, payment info, session tracking |
| Personalized wellness protocol development | Health intake, session history, progress notes |
| Appointment reminders and confirmations | Contact info, appointment details |
| Billing and payment processing | Payment info, membership tier, contact info |
| Marketing communications (with consent) | Email address, communication preferences |
| Service improvement and analytics | Anonymized usage data, session feedback |
| Legal compliance and dispute resolution | Relevant records as required by law |
We will only send you marketing communications if you have opted in — typically when signing up for our newsletter or membership. You may opt out at any time via the unsubscribe link in any email or by contacting us directly.
Who We Share Your Information With
We do not sell, rent, or trade your personal information to third parties. We do not share your health information for marketing purposes. We share information only in the following limited circumstances:
We work with trusted third-party companies who help us operate our business. These providers process data only on our behalf and are contractually required to protect your information:
- Go High Level (GHL) — our CRM, booking, and client management platform. Stores contact information, appointment history, and communication records.
- Payment processor — processes credit card and payment transactions securely. We do not store full payment card numbers.
- Email service provider — delivers transactional and marketing emails on our behalf
- SMS platform — sends appointment reminders and confirmations via text message
- Website hosting and analytics — hosts our website and provides anonymized traffic analytics
We may disclose your information when required by law, court order, subpoena, or government regulation; to protect the rights, property, or safety of Longevity Gyms, its members, or the public; or in connection with a merger, acquisition, or sale of business assets (in which case you would be notified).
We may share information in other ways with your explicit consent — for example, if you agree to be featured in a testimonial or case study.
Health & Medical Information
Important: We collect health and medical information through our intake forms to ensure your safety during sessions and to develop effective wellness protocols. This information is treated with the highest level of care and confidentiality.
Health intake forms are collected before your first session and include information about medical history, current medications, recent surgeries, implants, contraindicated conditions, and wellness goals. This information is used exclusively for:
- Determining which modalities are safe and appropriate for you
- Customizing session settings and protocols to your needs
- Informing our team of any conditions requiring special attention during your session
- Building your personalized wellness protocol over time
We do not share health intake information with insurance companies, employers, or third parties for marketing purposes. Your health information is accessible only to the Longevity Gyms team members who directly administer your care.
Please note: Longevity Gyms is a wellness facility, not a HIPAA-covered healthcare entity. While we protect your health information with care and discretion consistent with industry best practices, standard HIPAA protections do not apply to wellness facility-client relationships.
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience and understand how visitors interact with our site.
- Essential cookies — required for the website to function correctly. These cannot be disabled.
- Analytics cookies — help us understand how visitors use our site (e.g., which pages are most visited). Data is aggregated and anonymous.
- Marketing cookies — used to deliver relevant advertising and track the effectiveness of our campaigns. These are only set with your consent where required by law.
- Functional cookies — remember your preferences (e.g., language or region) to improve your experience.
We may use third-party analytics services (such as Google Analytics) and social media pixels (such as Meta Pixel) that set cookies to help us understand website traffic and measure advertising performance. These services have their own privacy policies which govern how they use the data they collect.
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. Note that disabling certain cookies may affect the functionality of our website. You may also opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business records, and comply with applicable laws.
- Active member records — retained for the duration of your membership plus 3 years after termination
- Health intake forms — retained for 5 years from your last session, or as required by applicable Maryland health and wellness regulations
- Billing and transaction records — retained for 7 years in accordance with tax and financial record-keeping requirements
- Marketing opt-in records — retained until you opt out, plus a reasonable period to process the opt-out
- Website analytics data — retained in anonymized form per the terms of the analytics service used
When we no longer need your information, we delete or anonymize it securely. You may request earlier deletion of your data subject to the limitations in Section 09.
How We Protect Your Information
We implement reasonable and industry-appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction:
- Secure, encrypted connections (HTTPS/TLS) on our website and booking system
- Access controls ensuring only authorized team members can view client records
- Payment card data processed through PCI-DSS compliant payment processors — we do not store full card numbers
- Our CRM platform (Go High Level) is secured with industry-standard encryption and access controls
- Staff training on data handling and confidentiality responsibilities
No method of data transmission or electronic storage is 100% secure. While we work hard to protect your information, we cannot guarantee absolute security. If you have reason to believe your information has been compromised, please contact us immediately at [email protected].
Your Rights & Choices
You have meaningful rights regarding your personal information. We honor these rights and will respond to verified requests within 30 days.
You may request a copy of the personal information we hold about you. We'll provide it in a clear, readable format at no charge.
If your information is inaccurate or incomplete, you may request that we correct it. For health intake information specifically, please inform your session coordinator so updates can be reflected before your next visit.
You may request deletion of your personal information. We will honor this request unless we are required to retain the data by law (e.g., financial records) or have a legitimate business interest in retaining it (e.g., resolving an open dispute). We will inform you of any exceptions at the time of your request.
You may opt out of marketing emails at any time by clicking the "Unsubscribe" link in any email we send, or by contacting us directly. You may opt out of SMS marketing by replying STOP to any text message from us. Opting out of marketing will not affect transactional communications related to your bookings or membership.
You may request your data in a commonly used, machine-readable format where technically feasible.
Contact us at [email protected] or call 410-858-4086. We may ask you to verify your identity before processing your request.
Children's Privacy
Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected] and we will promptly delete that information from our records.
Minors may receive services only with explicit parental or guardian consent and in-person supervision, as required by the contraindication protocols for each specific modality.
Third-Party Links & Services
Our website and communications may contain links to third-party websites, social media platforms, or external resources (such as PubMed research articles linked from our service pages). These third-party sites operate under their own privacy policies, which we do not control and are not responsible for.
We encourage you to review the privacy policy of any third-party site you visit through a link on our website. Our Privacy Policy applies only to information collected directly by Longevity Gyms through our website and business operations.
Third-party tools we use include:
- Go High Level — CRM, booking, and communications. GHL Privacy Policy
- Google Analytics — website traffic analytics. Google Privacy Policy
- Meta (Facebook/Instagram) — social media and advertising. Meta Privacy Policy
- Stripe / Payment Processor — payment processing. Governed by the processor's own PCI-DSS compliant privacy practices.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Notify active members by email of any significant changes
- Post the updated policy on our website at longevitygyms.us/privacy-policy
Your continued use of our services after any changes constitutes your acceptance of the updated policy. If you do not agree with the changes, you may cancel your membership or discontinue use of our services and request deletion of your data.
Contact Us
If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how we handle your information, please reach out. We take privacy seriously and will respond promptly.