TERMS OF
SERVICE

You agree to disclose all relevant health information honestly and completely. You further agree to notify us of any changes to your health status — including new diagnoses, medications, surgeries, or injuries — before subsequent sessions where those changes may be relevant.

Failure to disclose relevant health information accurately and completely releases Longevity Gyms from liability for any adverse effects that result from undisclosed conditions, and may result in immediate termination of your membership.

Each modality has specific contraindications. Our team will review your intake form and advise on suitability before your session. Common contraindications across our services include (but are not limited to):

• Active electronic implants (pacemakers, cochlear implants, insulin pumps) — relevant to PEMF and some modalities
• Pregnancy — contraindicated for multiple modalities
• Deep vein thrombosis (DVT) or active blood clotting disorders
• Congestive heart failure or severe uncontrolled cardiovascular disease
• Chronic Obstructive Pulmonary Disease (COPD) — relevant to EWOT
• Acute infections, open wounds, or recent surgical sites
• Claustrophobia — relevant to HBOT

This list is not exhaustive. Our team will conduct a full contraindication review before your first session in each modality. It is your responsibility to consult your physician if you are uncertain whether a particular service is appropriate for your health status.

We reserve the right to decline or discontinue any session if, in our professional judgment, proceeding would pose a risk to your safety or wellbeing. In such cases, any unused session credit will be preserved for a future booking of an appropriate modality.

Before your first session in any new modality, our team will walk you through what to expect, the benefits, the risks, and any specific contraindications. Your proceeding with the session constitutes your informed consent to that therapy.

Our staff are trained in basic emergency response procedures. An Automated External Defibrillator (AED) and first aid equipment are maintained on-site. In the event of a medical emergency, our staff will summon emergency medical services (911) immediately. By using our facility, you authorize this response.

All memberships are recurring and auto-renew on the same day each month (or annually for Sovereign). Your stored payment method will be charged automatically at the start of each billing period. You will receive a reminder email 7 days before each renewal. If your payment fails, we will attempt to process it up to 3 times over 5 business days before suspending your membership.

Unused sessions roll over for 30 days from the end of the billing period in which they were included. After 30 days, unused sessions expire and are forfeited. Sovereign membership sessions do not roll over as the tier provides unlimited access.

You may upgrade your membership tier at any time. Upgrades take effect immediately and the difference in cost for the remaining billing period will be prorated and charged to your payment method.

Downgrades take effect at the start of your next billing cycle. To cancel your membership, you must provide at least 30 days written notice before your next renewal date, either by emailing [email protected] or by calling us at 410-858-4086. Cancellation requests received fewer than 30 days before renewal may result in one additional billing cycle being charged. Sovereign memberships are subject to an annual commitment — early cancellation of a Sovereign membership may incur an early termination fee equal to 2 months of the Sovereign rate.

We may suspend your membership temporarily (for example, due to a medical condition that temporarily precludes your participation) at our discretion and yours. Please contact us to discuss suspension options if your circumstances require it.

We reserve the right to terminate your membership immediately, without refund, if you violate these Terms, engage in unsafe or disruptive behavior in our facility, provide false health information, or engage in conduct that compromises the safety or experience of other clients or our staff.

Sessions may be booked online through our booking system, by phone, or in person at our facility. Bookings are subject to availability. Members receive priority booking access as described in their membership tier. By completing a booking, you are confirming your intention to attend and agreeing to our cancellation terms below.

We understand that schedules change. Our cancellation policy is as follows:

• 24+ hours notice — session credit fully preserved, no charge. Reschedule at no cost.
• Less than 24 hours notice — the session credit is forfeited. For single-session bookings (non-members), the session fee is non-refundable with less than 24 hours notice.
• No-shows — sessions with no cancellation notice will be marked as attended and the session credit forfeited. Single-session fees are fully forfeited on a no-show.

Exceptions to the late cancellation policy may be made at our discretion for genuine medical emergencies — please contact us as soon as possible if a medical situation prevents your attendance.

If you arrive more than 15 minutes late for a scheduled session, we may need to shorten or reschedule your session depending on facility scheduling. The session credit may still be used, but the session duration available to you will be reduced. Please aim to arrive 5 minutes before your scheduled start time.

Session durations vary by modality as indicated on each service's page. Sessions begin at your scheduled start time, not at your arrival time. We make every effort to run on schedule, and appreciate your timeliness in return.

We accept major credit and debit cards (Visa, Mastercard, American Express, Discover) and other payment methods as displayed at checkout. All transactions are processed in US Dollars.

All prices are listed on our website and are subject to change. Price changes for existing memberships will be communicated at least 30 days in advance via email. Continued use of the membership after a price change takes effect constitutes your acceptance of the new pricing.

• Single sessions — refunds are available if cancelled with 24+ hours notice. Sessions cancelled with less than 24 hours notice or not attended are non-refundable.
• Session packages — unused sessions from a package may be refunded at the per-session rate, less any discount applied, if requested within 90 days of purchase. After 90 days, packages are non-refundable but unused sessions remain valid for their stated validity period.
• Membership fees — monthly membership fees are non-refundable once a billing cycle has started. If you cancel mid-cycle, your membership remains active until the end of the paid period.
• Exceptions — refunds for extenuating circumstances (e.g., serious illness or injury that prevents all future use) will be considered on a case-by-case basis at our discretion.

If you believe a charge was made in error, please contact us at [email protected] or 410-858-4086 before initiating a chargeback with your card provider. Most billing issues can be resolved quickly and directly. Chargebacks initiated without first contacting us may result in suspension of your membership while the dispute is investigated.

Where applicable under Maryland law, sales tax or other applicable taxes will be added to your transaction and clearly displayed before payment is finalized.

• Follow all instructions from Longevity Gyms staff regarding equipment use, session protocols, and safety procedures
• Treat all staff and fellow clients with courtesy and respect — harassment, threatening behavior, or discrimination of any kind will not be tolerated
• Arrive in appropriate attire for your session as directed in your pre-session instructions
• Refrain from using our facility while under the influence of alcohol or recreational drugs
• Keep mobile phones on silent and respect the quiet, restorative atmosphere of the facility during sessions
• Not bring guests into session areas unless prior arrangements have been made

• Handle all equipment with care and follow staff guidance on proper use at all times
• Report any equipment malfunction or damage immediately — do not attempt to self-repair
• You may be held liable for damage to equipment or property caused by negligent or deliberate misuse

Certain modalities (particularly PEMF) require all electronic devices to be powered off or placed at a minimum distance from the equipment. You agree to comply with these requirements as directed by our staff. Longevity Gyms is not responsible for any damage to personal electronic devices that results from proximity to our therapeutic equipment.

Photography and video recording within the facility is permitted in common areas with the consent of any individuals who appear in the footage. Recording other clients without their consent is strictly prohibited. Please ask a staff member before recording in any session area.

Longevity Gyms does not provide medical advice, diagnosis, or treatment. Our services are wellness-oriented and are not a substitute for professional medical care. We expressly disclaim any liability for outcomes related to wellness sessions that clients undertook in lieu of seeking appropriate medical treatment.

To the fullest extent permitted by Maryland law, Longevity Gyms' total liability to you for any claim arising out of or related to these Terms or your use of our services shall not exceed the greater of: (a) the total amount you paid to Longevity Gyms in the 3 months immediately preceding the event giving rise to the claim, or (b) $500.

To the fullest extent permitted by law, Longevity Gyms shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: loss of profits, loss of data, loss of goodwill, personal injury, or property damage — whether arising from contract, tort, negligence, strict liability, or any other legal theory — even if we have been advised of the possibility of such damages.

Nothing in these Terms limits our liability for: (a) death or personal injury caused by our gross negligence or intentional misconduct; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be excluded or limited under applicable Maryland law.

You agree to indemnify, defend, and hold harmless Longevity Gyms, IFHO, and their respective officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: your violation of these Terms; your use of our services; your negligent or wrongful conduct in our facility; or any false or inaccurate information you provide on your intake form.

If you submit reviews, testimonials, feedback, or other content to us, you grant Longevity Gyms a non-exclusive, royalty-free, perpetual license to use, reproduce, and display that content in connection with our business — including on our website, social media, and marketing materials. We will not use your full name or identifying details in public marketing without your explicit consent.

These Terms are governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of law principles. Any legal action or proceeding arising out of or related to these Terms shall be brought exclusively in the state or federal courts located in Anne Arundel County, Maryland.

Before initiating any formal legal action, you agree to contact us in good faith to attempt to resolve the dispute informally. Please send a written description of your dispute to [email protected]. We will respond within 15 business days and make a good-faith effort to resolve the issue directly. Most disputes can and should be resolved this way.

To the fullest extent permitted by applicable law, you waive any right to bring claims against Longevity Gyms as a plaintiff or class member in any purported class action, class arbitration, or representative proceeding. All claims must be brought in your individual capacity only.

Any claim or cause of action arising from your use of our services or these Terms must be filed within one (1) year after the claim or cause of action arose. Claims not filed within this period are permanently barred.

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

These Terms, together with our Privacy Policy and any signed waivers or intake forms, constitute the entire agreement between you and Longevity Gyms regarding your use of our services and supersede any prior agreements, representations, or understandings.